Shipping policy

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and major US holidays) after receiving your order confirmation email. You will receive an automated notification with tracking details as soon as your package has been dispatched.

2. Shipping Rates & Estimated Delivery Times

We partner with reliable global and domestic fulfillment centers to deliver your products efficiently. We ship directly to customers across the contiguous United States.

Standard Delivery: Estimated 7 to 12 business days after processing.

Shipping Fee: Free Standard Shipping on all US orders.

Please note: Estimated delivery times are approximations. Delivery schedules may occasionally experience minor delays due to customs processing, carrier routing, severe weather conditions, or high holiday volumes.

3. Address Accuracy & Order Modifications

Customers are solely responsible for providing an accurate and complete shipping address at checkout.

Please review your details before confirming your purchase.

If you notice an error, contact us immediately at support@purehygieneco.com. Once an order is processed or routed to our fulfillment network, we cannot modify the shipping address. PureHygieneCo is not liable for packages delivered to incorrect addresses provided by the buyer.

4. Order Tracking & Status Updates

Once your order ships, you will receive an email containing a tracking number. Please allow 2 to 4 business days for the carrier’s system to reflect initial tracking scans, as packages move between primary distribution hubs.

5. Lost, Stolen, or Delayed Packages

PureHygieneCo / ATTARCO LLC is not responsible for packages that are lost or stolen after being officially marked as "Delivered" by the shipping carrier to the address provided.

If your tracking confirms "Delivered" but you have not received your item, please check around your property, confirm with family members or building managers, and contact the carrier directly to file a claim.