Refund policy

Overview

At PureHygieneCo, we stand behind the quality of our products. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Note: Due to hygiene and health protection standards, items that have been installed, used, or filled with water cannot be returned unless they arrive damaged or defective.

Damaged or Defective Goods

Please inspect your order upon reception and contact us immediately at support@purehygieneco.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return Process

Contact us at support@purehygieneco.com with your order number and photos/videos of the issue.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs are the responsibility of the customer, except in cases where the item arrived damaged or incorrect.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5–7 business days.